Service & Support

Service & Support

Call Us to troubleshoot with our AI assistant ‘Crewbie - Our Friendly Security Ambassador

Crewbie can help you:


  • Troubleshoot how to change a battery
  • How to put your alarm on test
  • How to obtain a monitoring certificate
  • How to pay your bill online
  • How to silence a beeping alarm
  • How to update contact list for central station
  • How to update any information on your account
  • How to make a service request
  • What type of upgrades we offer, if not on the website
  • How to book an appointment
  • How to reach central station
  • How to request access to SeeMyAlarm to view signals as they come in or event history
  • Why you receive text alerts about your alarm notifications
Crewbie logo with a smiling headset-wearing support mascot giving a thumbs-up on a blue background.